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Singpass counter is a walk-in assistance desk where users go to resolve problems with their Singpass account or get in-person support.

They’re ideal for anyone who needs help with Singpass verification, document submission, or needs face-to-face support for registration.

Locations include ServiceSG branches, the main ICA office at Kallang, and various community centres across Singapore.

You can get help on-site for activating your account, changing credentials, setting up copyright, or resolving any technical problems.

Remember to take your IC or relevant identification documents so staff can verify your details and help you efficiently.

Operating hours vary by location—most counters open during office hours on weekdays and sometimes on Saturdays. Check more info the specific centre’s timings before visiting.

If you prefer face-to-face assistance or run into problems online, heading to a Singpass counter is the fastest way to get help.